Privacy Policy
Version 1 · Last updated September 2026
This policy explains what personal data we collect when you use the platform as a buyer, why we collect it, and who we share it with. The most important point is in the section on sharing with shops: to fulfil an order, the shop has to know who you are and where you live.
What we collect
Your name, email address, phone number and password when you register. The delivery addresses you save. The orders you place, including the items, quantities and totals. Ratings and comments you write. Technical data your browser sends, such as your language preference and approximate location if you allow it.
How we use it
To create and secure your account, to pass your orders to shops, to show you your order history and its state, to order shops by how close they are to you, to publish the ratings you choose to write, and to send you the notifications you have turned on. We do not sell your personal data.
What the shop receives
When you place an order, the shop you ordered from receives your name, your phone number, the delivery address you chose, any note you added, and the items and quantities. It needs these to prepare the order, contact you and deliver it. The shop is a separate business and is responsible for how it handles your data after that. Shops do not see your email address or your password, and they do not see orders you placed with other shops.
Orders sent over WhatsApp
Orders reach shops as a WhatsApp message to the branch’s number, sent through a messaging provider acting on our behalf. That message contains the order details listed above. WhatsApp is operated by Meta and handles the message under its own terms. We do not send you marketing over WhatsApp.
How long we keep it
Your account data is kept while your account is open. Order records are kept for the period Egyptian law requires for commercial records, even after you close your account, because they are also the shop’s records of a sale. Closing your account deactivates it, revokes your sessions, and releases your email and phone number so they can be used to register again.
Your rights
You can see and correct your name, email, phone and addresses in your account settings at any time, and change which notifications you receive. You can withdraw a rating you wrote within the editing window. You can close your account yourself. If you want a copy of your data, or believe we hold something incorrect that you cannot change yourself, contact us through the help centre.
Keeping it safe
Passwords are stored hashed, never in a form we can read. Traffic between your device and our servers is encrypted. Access to personal data inside our team is limited to the people who need it to operate the service. No system is perfectly secure, so please use a password you do not use elsewhere.
Cookies and local storage
We use your browser’s local storage to keep you signed in, to remember your language, and to hold a cart you build before signing in. We do not use advertising cookies or third-party tracking.
Children
The platform is intended for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has created an account, contact us and we will close it.
Changes to this policy
We may update this policy. When the change is significant we will ask you to accept the new version before you continue, and the version number above will change.
Questions about your data can be sent to us through the help centre.